I.T. Support / Management

it_support_iconHourly On-Request Service
If you only require occasional technical support services, then our on-demand service may be right for your business. There is a one-hour minimum charge, and time is rounded to the half-hour.
  • Response Time: 1 business day

Hours By the Block
Similar to our on-request service, Hours By the Block allows you access to our support staff on an hourly basis, but offers a reduction in the hourly rates by pre-purchasing blocks of time. There is a one-hour minimum charge, and time is rounded to the half-hour. Hours are deducted from your time block as you need them. Onsite service deducts hours at 1.5 times the offsite rate.
  • Response Time: 4 business hours

 

Safe & Sound All-Inclusive Service
If you prefer a more pro-active approach (rather than the more costly reactive approach) our Safe & Sound All-inclusive Service is for you. This plan also allows you the comfort of knowing your network and computer support budget, with no surprises.  We provide all the benefits of an internal I.T. department, including regular planning and strategy meetings with management.  Our Safe & Sound clients get the fastest response time and have 24-hour emergency service available.

  • Response Time: 2 business hours

- Fastest response time
- 24 hour emergency service available
- Regularly scheduled planning meetings
- Discounted rates available for Avalon’s Off-Site Data Backup Service
- Budgeted maintenance costs rather than large unexpected expenses
- Less down-time when computers and servers are regularly maintained
- Increased employee productivity when all computers are running efficiently
- Lower cost than internal I.T. department – no benefits to pay, no sick-days, or vacations to plan around
- Enhanced security and protection of your data